Refund and Cancellation Policy

Standard Default Refund Policy

Unless an eligible organizer selects another available policy for an event, the standard default policy allows attendees to request a 70% refund up to 3 days before the event date. After that refund window closes, tickets are non-refundable unless required by law or the event is cancelled by the organizer.

Full Refund Until Event Start

Where an event page states that full refunds are available until the event start time, eligible attendees may request a full refund before the event begins. After the event start time, tickets are non-refundable unless required by law or the event is cancelled by the organizer.

No-Refund Event Policy

A no-refund event policy may be offered only by eligible organizers who have completed at least 2 published events in the last 60 days, or by an administrator where appropriate. If the event page is marked no refund, tickets are non-refundable except where required by law or if the event is cancelled by the organizer.

Organizer-Cancelled Events

If an organizer cancels an event, affected attendees may be eligible for a full or partial refund subject to organizer approval, payment-provider requirements, and any applicable platform or administrative review.

Processing Timelines

Refund processing timelines may vary depending on Stripe, PayPal, WooPayments, WooCommerce, the issuing bank, card network, or other payment provider. Approved refunds may take several business days to appear after they are submitted.

Non-Refundable Situations

No refunds will be issued for the following unless the organizer or applicable law requires otherwise:

• Failure to attend an event.
• Late arrivals.
• Violations of venue rules.
• Removal by event security or organizers.
• Failure to comply with age, identification, ticket, or safety requirements.

Cancellation Fees

Some attendee cancellation requests may be subject to timing restrictions, administrative review, event-specific cancellation charges, or payment-provider rules. If a policy on an event page differs from this general policy, the event-specific policy may control where permitted by law.

Dispute Support

Traviqo may assist in dispute resolution, but Traviqo is not the primary organizer or operator of third-party events. The organizer remains responsible for event delivery, attendee communication, and refund decisions where applicable.

How to Request Help

For refunds, billing issues, charge questions, or payout questions, email billing@traviqo.com. For ticket access or ticket delivery questions, email ticketing@traviqo.com. Include your ticket reference, event name, purchase email, and reason for the request.